Accessibility statement for the Education, Skills & Employment Portal and Associated Applications

This suite of websites is managed by the SHELL Digital Solutions Team with the aim of as many people as possible able to use them. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Website Accessibility

We know some information/documents accessed via the Inform Reports application are not fully accessible as many documents are in PDF format and are not accessible to screen reader software.

What to do if you can’t access parts of this website

If you need information on this website in a different format like plain text, braille, BSL, large print, easy read or audio recording, we'll need you to tell us:

  1. The web address (URL) of the information you need
  2. The format you would like to receive
  3. Which assistive technologies you use

For Post-16 Data Collection and Inform reporting

For Apprenticeships

For Jobs Growth Wales

We’ll consider your request and get back to you in 15 working days.

If you cannot find us from the address on our contact us page, please call or email us for directions.

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. Please get in touch if you find any problems that are not listed on this page or think we’re not meeting the requirements of the accessibility regulations.

For Post-16 Data Collection and Inform reporting

For Apprenticeships

For Jobs Growth Wales

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://post16-portal-service.gov.wales/contact-us

Technical information about this website’s accessibility

The Welsh Government is committed to making websites accessible in accordance with the Public Sector Bodies (Websites and Mobile applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The Education, Skills & Employment Portal, Data Collection, ACP CPS and JGW+ CPS applications have been updated to comply with WCAG 2.2 AA standards.

The Inform Reports application contains a number of pdf documents.

Non-accessible content

The content that is not accessible is outlined below with details of:

  • Where it fails the success criteria
  • Planned dates for when issues will be fixed

PDFs and other documents

New documents we publish on Inform Reports should be fully accessible. However, we know that some of our older documents (published before 23 September 2018) are not accessible. Many of our PDFs which can be accessed via the Inform Reports application do not meet accessibility standards - for example, they may not be marked up so they are accessible to a screen reader. Some of our PDFs documents are essential to providing our services. For example, we have PDFs with information on how users can access our services.

A success criterion (Use of Colour)

  • Some historic documents are not marked up in a way that allows screen reader users to uderstand them
  • They are not tagged up properly, for example they do not contain proper headings
  • They are not written in plain English

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018.

From April 2025 any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 8th September 2021.This website was last tested in July 2025. The test was carried out by the Digital Solutions Team.

We tested:

  • Our main website platform, available at https://post16-portal-uat.gov.wales
  • The Education, Skills & Employment Portal, Data Collection, Inform Reports, ACP CPS and JGW+ CPS - applications based on a different technical platform but ‘skinned’ to look like our mobile application

This statement was prepared on 8th September 2021. It was last updated on 25th July 2025.