Accessibility statement for the Education, Skills & Employment Portal and Associated Applications

This suite of websites is managed by the SHELL Digital Solutions Team with the aim of as many people as possible able to use them. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Website Accessibility

We know some parts of this website are not fully accessible:

  1. Some anchor elements are not links or have no link text
  2. Headings are not logically nested
  3. Not all images have alt text
  4. There are missing titles on some pages
  5. Some pages do not support browser zooming
  6. There is some text that does not have a high enough contrast with the background
  7. Outlines of clickable elements used by keyboard users are low contrast or otherwise hard to see
  8. Many documents are in PDF format and are not accessible to screen reader software

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

For Post-16 Data Collection and Inform reporting

For Apprenticeships

For Jobs Growth Wales

In order to help us better meet your needs, please tell us the alternative format you would like to receive, and if you use any assistive technology please let us know.

We’ll consider your request and get back to you in 5 working days.

If you cannot find us from the address on our contact us page, please call or email us for directions.

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting the requirements of the accessibility regulations,

For Post-16 Data Collection and Inform reporting

For Apprenticeships

For Jobs Growth Wales

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://post16-portal-service.gov.wales/contact-us

Technical information about this website’s accessibility

Welsh Government is committed to making websites accessible in accordance with the Public Sector Bodies (Websites and Mobile applications) (No. 2) Accessibility Regulations 2018.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://post16-portal-service.gov.wales/contact-us

Technical information about this website’s accessibility

Welsh Government is committed to making websites accessible in accordance with the Public Sector Bodies (Websites and Mobile applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The Shell Portal and Data Collection applications have been updated to comply with AA standards and the other applications are being worked on throughout 2024.

Non-accessible content

The content that is not accessible is outlined below with details of:

  • where it fails the success criteria
  • planned dates for when issues will be fixed

  1. Anchor elements that aren’t links have no link text

    Link text combined with programmatically determined link context does not identify the purpose of the link. This fails WCAG 2.1 AH91

    A success criterion (Link Purpose (In Context)).

    We plan to fix this by December 2024.

  2. Headings that are not logically nested

    Headings on some pages are not in a logical nested order.

    This fails WCAG2A.Principle1.Guideline1_3.1_3_1_A.G141

    We plan to fix this by December 2024.

  3. Images without alt text

    Images on pages do not always have suitable alternative text. Some images are missing alternative text and some have incomplete text.

    This fails WCAG2A.Principle1.Guideline1_1.1_1_1.H37

    A success criterion (Page Titled).

    We plan to fix this by December 2024.

  4. Missing Page titles

    Some page titles are not unique. They are not accurately describing the topic or purpose of the page.

    This fails WCAG2A.Principle1.Guideline1_1.1_1_1.H37

    A success criterion (Non-text Content).

    We plan to fix this by December 2024.

  5. Code that prevents user zooming the web page

    Some pages contain Meta properties that discourage browser zooming.

    This fails WCAG 2.1 AA 1.4.4

    A success criterion (Resizing text).

    We plan to fix this by December 2024.

  6. Text that doesn’t have a high enough contrast with the background

    Some links and labels are not set to a contrast level 3.1.

    This fails WCAG 2.1 1.4.11

    A success criterion (Use of Colour)

    We plan to fix this by December 2024.

  7. Outline used by keyboard users are low contrast or otherwise hard to see

    WCAG 2.1 AA F78

    A success criterion (Non-text Contrast).

    We plan to fix this by December 2024.

  8. Many documents are in PDF format and are not accessible

    Many of our PDFs do not meet accessibility standards - for example, they may not be marked up so they are accessible to a screen reader.

    Some of our PDFs documents are essential to providing our services. For example, we have PDFs with information on how users can access our services.

    A success criterion (Use of Colour)

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018

From April 2021 any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This website was last tested on 17th May 2021. The test was carried out by Connect Internet Solutions Ltd.

We tested:

  • Our main website platform, available at https://post16-portal-uat.gov.wales
  • SHELL Access Portal, LLWR Data Collection, LLWR Inform and WBL Profiling - services based on a different technical platform but ‘skinned’ to look like our mobile application

This statement was prepared on 8th September 2021. It was last updated on 1th August 2024.